Terms & Conditions

enn by anna.

Last updated: 8 October 2026

Welcome to enn by anna.

By booking an appointment, you acknowledge these Terms & Conditions.

Please read them carefully before making a booking.

1. Bookings & Deposits

A 50% deposit is required at the time of booking to secure your appointment.

The remaining balance is payable at your appointment.

Your booking is confirmed once the required deposit has been received and your appointment has been accepted.

2. Cancellations & Rescheduling

We understand that plans can change. If you need to cancel or reschedule your appointment, please contact us as early as possible.

More than 48 hours before your appointment: Your deposit will be fully refunded.
Between 24 and 48 hours before your appointment: A cancellation fee of 50% of the treatment price applies. Your deposit will be used to cover this fee.
Less than 24 hours before your appointment: A cancellation fee of 100% of the treatment price applies. Your deposit will be applied towards this amount, and the remaining balance may be charged.

The same cancellation terms apply to late rescheduling requests where the original appointment cannot be retained.

Cancellation fees will be applied only to the extent permitted by applicable Dutch consumer law.

3. Late Arrivals

Please arrive on time for your appointment.

If you are running late, kindly let us know as soon as possible.

If you arrive more than 15 minutes late, your treatment may need to be shortened or cancelled, depending on availability.

If your appointment cannot go ahead due to late arrival, the applicable cancellation fee may apply, subject to Dutch consumer law.

4. Lash Extension Infills

Infill appointments are available for existing clients within 4 weeks of their previous lash extension appointment at enn by anna.

The suitability of an infill will be assessed based on the condition and retention of the existing extensions.

If the remaining extensions are insufficient or their condition is unsuitable for an infill, a full set may be recommended instead. Any change in treatment or price will be discussed with you before proceeding.

5. Infills on Extensions Applied Elsewhere

As a general policy, enn by anna. does not offer infills on lash extensions applied by other salons or lash artists.

Exceptions may be made at our discretion following an assessment of the existing extensions.

We cannot guarantee the retention or condition of extensions applied elsewhere, as the products and application techniques used are unknown to us.

If we agree to carry out an infill on extensions applied elsewhere, the treatment will not be eligible for our complimentary touch-up policy, even if the extensions fall out shortly after the appointment.

This exclusion does not affect your statutory consumer rights in relation to the treatment provided by enn by anna.

6. Complimentary Touch-Ups

If you experience excessive lash extension loss within 7 days of your appointment, please contact us as soon as possible.

A complimentary touch-up may be offered under the following conditions:

More than 50% of the lash extensions originally applied have fallen out within 7 days.
You contact us within 7 days of your original appointment.
The touch-up appointment takes place within 7 days of the original treatment, subject to availability.

If we are unable to offer an appointment within this period, an alternative date may be arranged at our discretion.

Complimentary touch-ups are intended to address issues with the original application and do not cover normal lash shedding, improper aftercare or damage caused by external factors.

This policy does not affect your statutory consumer rights.

7. Health, Allergies & Patch Tests

Your health and safety are important to us.

Please inform us of any known allergies, sensitivities, eye conditions, recent eye treatments or other relevant medical information before your appointment.

A patch test may be recommended or required depending on the treatment and individual circumstances.

Please be aware that allergic reactions or sensitivities may occur even if you have previously received similar treatments without any issues.

We reserve the right to postpone or decline a treatment where we reasonably believe it would be unsafe to proceed.

8. During Your Treatment

For your comfort and safety, please keep your eyes closed when instructed and follow your lash artist's guidance throughout the treatment.

Phone calls and the use of mobile devices are not permitted during treatments where your eyes must remain closed, as movement may affect the safety and quality of the application.

Please let us know immediately if you experience any discomfort during your treatment.

9. Aftercare & Lash Retention

Proper aftercare is essential for maintaining the appearance and longevity of your lash extensions or lash lift.

Please follow the aftercare advice provided following your treatment.

Lash retention may vary depending on your natural lash cycle, lifestyle, skincare products and aftercare routine.

Normal lash shedding and retention differences do not automatically qualify for a complimentary touch-up.

10. Treatment Results & Refunds

Every treatment is tailored to the client's natural lashes, eye shape and preferences.

Results and retention may vary between individuals.

If you have any concerns about your treatment, please contact us as soon as possible so we can assess the situation and discuss an appropriate solution.

Any refunds, corrections or other remedies will be handled in accordance with applicable Dutch consumer law.

Nothing in these Terms & Conditions limits your statutory consumer rights.

11. Photography & Social Media

Photographs may be taken for treatment records, where appropriate and with a valid legal basis.

Photographs will only be used for marketing purposes, including on our website or social media platforms, with your separate, explicit consent.

You may withdraw your consent for future use of your photographs at any time by contacting us.

Further information about how personal data is collected, stored and processed can be found in our Privacy Policy.

12. Changes to These Terms

enn by anna. may update these Terms & Conditions from time to time.

The version applicable to your booking will be the version provided to you when your booking is made, unless a change is required by law or otherwise agreed.

13. Contact

If you have any questions about these Terms & Conditions or your appointment, please contact us.